Reader Stories

When JetBlue failed to follow through on promised allergy accommodations, passenger was forced to self-advocate mid-flight.

Everyone is fallible. One innocent mistake, one mislabeled snack—and a terrifying moment at 30,000 feet for a toddler with multiple food allergies.

American Airlines showed a shocking disregard for airborne nut allergies, refusing to make announcements or accommodate my son’s life-threatening condition. We were forced to stand at the back of the plane for 2 hours while they served nuts, receiving no support or concern from the crew. Their outdated policies and lack of training put lives at risk—this is not just negligence, but a dangerous failure in passenger safety.

A JetBlue flight attendant laughed as a passenger said they didn’t care if my 8-year-old had a reaction due to his severe nut allergy. No buffer zone, no announcement, just mockery & neglect. Unacceptable.

When food was served in the first-class cabin, he explicitly asked the flight attendant, “Is this safe to eat? I have a life-threatening nut allergy.” The flight attendant assured him it was safe. Trusting this response, my son ate the bread provided. Shortly after, he began experiencing symptoms of a severe allergic reaction. He asked the flight attendant to double-check the ingredients, and she confirmed the bread contained walnuts. My son required emergency medical care during the flight.

Recently traveled on Japan Airlines. Probably the best airline we’ve flown with peanut allergy!

The information given to me regarding flying with my nut allergy on West Jet was not the situation I encountered on the day of travel. I would never fly them again.

Due to the way the situation was handled by the staff, other passengers began making remarks and rolling their eyes, making me feel as if I were in the wrong for prioritizing my health. This added to the distress of the situation and was entirely avoidable with proper handling and communication from the airline staff. As a result of this incident, we decided not to inform anyone about my severe nut allergy on our return Allegiant flight from Myrtle Beach, South Carolina to Belleville, Illinois. I spent the entire flight praying that I would not suffer a life-threatening allergic reaction.

When leaving the aircraft my wife heard one of the stewards utter the words “there’s that allergy B!t*H” as she walked down the isle to leave the aircraft - vile and unprovoked words directed towards an innocent mother who was with her 2 year old and 8 month old daughters and a demonstration of lack of due regard for the severity of those with a food allergy.

On our flight out of Newark to Rome, the United crew completely ignored my son's nut allergy. On our flight home to Newark, the crew was kind and considerate and took steps to ensure his safety. This inconsistency between crews even on the same airline is not right. The latter crew shows it can be done and without inconvenience. So why the pushback?

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