Reader Stories

Flight experience on United is entirely dependent on crew aboard flight that day, and crew will not confirm what will be served until you are in flight. I was told " first class people are entitled to what they want".

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Our daughter has life-threatening allergies to peanuts, tree nuts, and shellfish. In the summer of 2016, we traveled via IcelandAir and Egypt Air, and had great experiences. Both airlines went beyond our expectations. I wouldn't hesitate to travel with either airline again

Please read this this advice shared with our group. Cross contamination may be an issue when you accept that drink with ice.

United First Class from San Francisco to Tokyo insists on serving the "warm mixed nuts" even though our family of five (in first class) requested that do not given that two of our three kids have severe nut allergies. In previous years, they served a different snack to accommodate us. This time they did not - causing severe anxiety in me and my children.

Pleased to share our pleasant experience with Qatar Airways on an International flight with our six year old, who has severe nut allergies.

American Airlines chose the comfort of higher-paying customers and was going to completely block us from getting on the plane; they blatantly treated us like lower-class people whose well-being didn't matter to them.

I am a 22 year old girl from New Jersey. I have suffered with nut allergies for the past 21 years of my life. Within these 21 years, I have traveled many places. Last night while coming home from California, I encountered the worst experience of my life. This is what I went through.

JFK Jet Blue crew was proactive about my life threatening food allergy while the LA Crew would not let me board without a letter absolving them of all responsibility for my safety. Long story short, our suitcases were not taken off the flight so now my husband and I were stuck in LA without our suitcases, without a hotel room, and without any transportation back to NY.

We explained to her we are a military family travelling to serve our country, moving from a base in Turkey where all families recently had to be evacuated due to the dangers surrounding the base. We explained how the US government had purchased our tickets 2 months prior, had specifically asked to fly with Delta because of its policy on peanut allergies, had the governmental travel agency contact Delta so that Delta could be aware a peanut allergic child would be on board and yet, we were switched to a different airline and had received no notice of such change.

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