Note from Lianne (No Nut Traveler):
One of our followers shares this recent 4/27/2019 experience. In case you don’t know, Blue Air is a Romanian airline headquartered in Bucharest. It is the largest Romanian airline by scheduled passengers flown. This testimonial demonstrates the inconsistency passengers with food allergy often face-different information on the phone than what is experienced at the gate. Also, note she has flown successfully before on the SAME airline. Airlines are consistently inconsistent in how they deal with food allergy passengers. This must change.
Prior to my flight on Blue Air, when booking my tickets, I called the airline to inform them of my nut allergy and that it should be written in the system.
The person I spoke to told me it was written down. They never raised a red flag or any issue.
When I got to the boarding gate, however, I mentioned again, that I had a nut allergy, and said it should already be on the system, Unfortunately Blue Air Airline did not see a record of nut allergy and the pilot consequently refused me boarding the plane.
They made me exit from the boarding gate to go to the departures area, to go to the customer service desk, which incidentally was manned by the same woman at the aforementioned boarding gate to be told to fill out an online form and to leave the airport. No other flight options or alternatives were offered.
I feel that I have been discriminated against for my nut allergy and plan to argue for compensation for both our inconvenience and utter rudeness. Please note that I’ve flown with them many times and I’ve never in my life had a problem with them. I just asked customer service on the phone to note it down on the system 3 times and still, nothing was written down.
We have had to rebook to fly out this Monday with Wizz Air. I have lost out on bookings from Car Hire, Hotel bookings and most importantly seeing my family for Greek Easter. Blue Air are very disorganized as we reported on the phone we have a nut allergy, they then allowed us to get to the airport to only refuse us entry on the plane upon boarding.
We were embarrassed out of the fact you made us go up and down the stairs upon boarding to make a decision and your pilot laughing at us at our situation. We had to pay an extra £200 for an alternative flight, we’ve missed our day extra in Cyprus, we lost our booking for the car hire and hotel booking. This is unacceptable-food allergy is a legitimate medical condition and deserves respect not laughter.
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