We have flown Delta for the past 10 years, because of how well they have accommodated food allergies, but it seems their policies are changing.
Our last two flights – to and from NYC this fall break(10/11/2019) – proved to be different. Despite communicating our daughter’s severe peanut and tree nut allergy when we made the reservation, the night before our flight, and at the boarding area, and being told neither peanuts nor tree nuts would be served and announcements would be made; we had to argue the sale of almonds on BOTH flights.
The first flight conceded with our request. The second waited until we were 20 plus minutes in the air before they told us they could only offer a one row buffer – that was their policy – a policy never communicated with us before, nor one that I could find on their website.
I begged for at least a three row buffer, while my 11-year-old daughter wore a mask and cried. Thankfully she was okay. Thankfully. But this story could have had a different ending. Airline policies must be well-communicated and consistent so food allergy families can make well-informed and safe decisions.