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Jul 09
Fast forward, we just got off the phone with the TSA management who informed us that they reviewed our video of what happened and said that they are appalled, embarrassed, and beyond apologetic. We spoke to a wonderful woman who said that federal agents and TSA need better training and they’re going to implement that in Kennedy airport.

What You Can learn from our awful TSA experience and fly safe!

This is some thing we experienced this last week 6/24, 2021. We have a child who has severe peanut and tree nut allergies along with other allergies. We flew for the first time since the diagnosis last Wednesday. We went to Kennedy airport in New York and when we were going through security, the supervisor asked me to open my bags. I showed her my EpiPen‘s, the nebulizer, the Benadryl ,and she said,  OK no problem”.  The person she was working with wanted to throw out the Benadryl and then broke his nebulizer by ripping the hose and cracked the nozzle that you would put medication in. The supervisor told this woman, “No this child needs it, he has medical needs and leave it alone.”

Fast forward, we just got off the phone with the TSA management who informed us that they reviewed our video of what happened and said that they are appalled, embarrassed, and beyond apologetic. We spoke to a wonderful woman who said that federal agents and TSA need better training and they’re going to implement that in Kennedy airport.

They also advised us that the next time we fly we get our own agent. We were told that when you have a child with food allergies or other medical illnesses, that you can request for someone to walk you through you pat yourself down you open your own bag. It’s small little victories like this that puts my faith back in humanity. We don’t have it easy. All of us are in the same boat and I just had to share this information.

 

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