I had an excellent experience flying with Icelandair over the holiday season. I emailed the customer service centre about my peanut allergy and they told me I needed a doctor’s note. Once I had the note, I called the number I was given in the email. I spoke to an extremely helpful lady who lets me know that the staff aboard will know about the allergy, make an announcement, and not serve any nuts on the flight.
The flight I took was Frankfurt – Reykjavik – Toronto. When I went on my first trip, they did not know about the allergy but said it would not be a problem and were extremely accommodating. The second flight was the same. The flight attendant wanted to double check that the work I went through getting the doctor’s note and calling the service centre was not in vain. She looked through the flight notes and saw that it was marked and they just missed it. I also got a free meal on board, which I did not eat, but thought it was a kind gesture and must be nut free.
Back to Europe was smooth. I spoke to the flight attendants right when I boarded and they already knew.
This was the most relaxed flying experience I have had since being diagnosed as anaphylactic to peanuts and sesame. I have had terrible experiences in the past, almost not being able to get on the plane. I would 100% recommend using Icelandair if you are flying to or from Europe to North America.
I have a recorded version of the announcement made on the plane here: http://www.allergygirleats.com/flying-icelandair-with-a-peanut-allergy/
Comments are closed.