Traveling with a peanut-allergy is not a new experience for us. We’ve flown several different airlines with Southwest being the most frequent.
The day before Halloween, we were returning home and realized that Southwest stopped the pre-board allowance for the peanut allergy.
We boarded the plane and immediately were greeted by a flight attendant handing out candy. I looked in the bag and saw Reese’s, Snickers, etc—candy filled with peanuts. I told her my child has a peanut allergy and it is listed in her reservation. The flight attendant simply said she has candy without peanuts for her. I said, it would be best if no candy was served, and walked to my seat.
Later in the flight, the flight attendant came around once again serving the candy. When she got to me, I told her how stressful it is to have the entire plane eating candy with peanuts. She apologized and kept serving. I know this flight attendant was not trying to be malicious, but her lack of awareness and understanding speaks to the additional training and policies that Southwest must adopt. I filed a complaint with customer service, but I have not heard back.