Our family is currently in flight 10/12/2022 on a SouthWest plane from Boston to Nashville.
We were denied the ability to pre-board the aircraft to clean for past residue. The gate agent told us that we are no longer able to pre-board with a nut allergy because the airline no longer offers nuts on their flights.
The gate agent was rude and disrespectful. The flight crew was rude as well. After 17 years of flying SouthWest exclusively we are done. Fortunately we are in a position to be able to make choices about who we choose to fly. We are done with this airline.