United assured us they don’t serve nuts. Our son has anaphylactic nut allergies. We are on flight from Chicago to India and are seated in business class. They are serving cashews even though they are aware of my teenage son’s allergies and his ensuing anxiety of them being passed out.! In addition, crew have been extremely rude and nasty-telling us, “Passengers have paid extra for nuts.” It’s a trail mix with cashew, how is that more important than my son’s well being?
We are now informing people around us of his allergy, and trying to create our own buffer zone. Horrible experience all around! Our teenage son is now anxious about flying. Not ok. Not ok.