On a 3/8/2025 JetBlue flight, the crew failed to notify passengers about my severe nut allergy, despite my advance request and the airline’s stated policy on accommodations. For over an hour, I waited anxiously, assuming they would make an announcement to help ensure my safety. But as time passed with no action, it became clear that my well-being was not being prioritized.
This lack of communication placed me in an extremely vulnerable position. Exposure to a nuts can trigger a life-threatening reaction, and instead of feeling supported by the crew, I was left to manage this risk entirely on my own, trapped in a confined space at 35,000 feet.
When it was clear no announcement was coming, I had no choice but to take matters into my own hands. I personally informed the passengers seated near me, explaining my condition and asking for their cooperation. Thankfully, many were kind and accommodating but this should never have been my responsibility.
JetBlue’s failure to act heightened my anxiety and demonstrated a troubling disregard for passenger safety. No traveler with a life-threatening medical condition should be forced to self-advocate in this way, especially when the airline has a duty to provide a safe and respectful experience for all passengers.
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