9/13/2022 We were flying to California on Southwest Airlines, which we do often with my severely allergic son. He is allergic to tree nuts, peanuts, eggs and buckwheat. We approached the Southwest counter, as we always do to request pre-board. I always list it on his reservation when booking but still approach the desk to get a paper pre-board certificate and to have it highlighted as I have had gate attendants question us and fellow travelers.
On this occasion, the man stated, “you know the policy is changing”. I told him I was aware but it doesn’t make sense. He said, we don’t serve peanuts anymore. I replied, I know you don’t but people still take nut products on the airplane and my son has other severe allergies that need to be addressed. He told me he would “DO IT THIS ONE TIME”. I told him the policy hasn’t went in to effect yet, so yes, he would. He came back with, As of September 22, you will not be allowed and will have to go after A class, unless you have an A boarding pass.
Actually, the attendant told me they had people taking advantage of the policy and saying they had an allergy. How do they know this? Not that it is their business, but I would provide a letter, if I had to in order to ensure my son could fly to his destination safely.
I hate the fact that I always feel like I am in the wrong for advocating for my son. Even when we are in pre-board, I feel like people are glaring at me. Yes, my 13 year old son is 6’2″ and appears super healthy. I think people think we are scamming the system.