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Jan 02
Our experiences with both Sunwing and Westjet were positive. We had attentive customer service and were shown respect and kindness. All airlines should treat food allergies in this way.

Great flights with Sunwing and WestJet

My daughter has a peanut allergy.  

We have travelled on 3 occasions by plane. Twice with WestJet and once with Sunwing. At that time she was 8, 11, and 13 yrs. Both airlines permitted us to notate  the allergy in our booking. Both airlines called us at the terminal for pre-boarding. Both ensured we had what we needed to clean her seat area and in addition asked if we needed anything else to make her flight pleasant and safe. Both mentioned to the entire plane (before we left the terminal to the runway) that the flight had a peanut allergy passenger onboard and due to this advised they would not be serving snacks with peanuts. They also advised the passengers within a few seats ahead, behind and next to us to not consume food with peanuts.

It is to everyone’s advantage to cooperate.  After all  who wants their flight to be re-routed or delayed if an emergency was to occur? There are so many alternative food and snack options. In my opinion, it is a question of respect. In our case we referencing peanuts, but the same would apply for all nuts and any other food allergy.  We are planning another trip this summer. She will be 15. I hope Air Canada will give us just as great customer service.

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