I want to share my testimony when traveling with Aeromexico on December 24 2017 on a relatively short flight from San Jose Costa Rica 🇨🇷 to Mexico City 🇲🇽.
When we booked the flight last October, we noted on the reservation that I have food allergies and they told me that that was not a problem. A few days before the flight we decided to make sure and again they told me again that there would be no problem.
We arrived on December 24 and when checking in, again stressed the topic of my food allergies. Everything on the flight went well until they distributed food. Our seats were in AM Plus, which were in the front thankfully because we saw the flight attendants begin to distribute peanuts. Immediately my husband told one of them that I am allergic to peanuts and they began to withdraw; saying out loud and in an extremely mocking tone that they have to remove them because there is an allergic person on the plane.
My trip became even more difficult because they allowed some people to keep the peanuts. Thankfully no one close by opened them. The rest of the journey was extremely uncomfortable, especially because members of the crew and passengers alike made nasty comments about me and my food allergy. I was especially upset that my family was witness to the commentary.
When we arrived in Mexico, a whole family without knowing that I was the allergic one started to say that they had opened the peanuts just to see the reaction of the allergic passenger, to see if it was true. My husband was so angry but I had to take strength from I do not know where to reassure my husband and explain to my children that there are people who are insensitive to human pain, lacking in common sense and who like to discriminate against others. This is a daily struggle for someone with food allergies.
I felt fearful and discriminated against in front of my family. I do not recommend traveling with food allergies on this airline. I hope my testimony can be shared so that we can exercise our right to travel quietly and be treated with dignity, respect and security.
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