No Nut Traveler No Nut Traveler
  • Home
  • About Us
  • Take Survey Now
  • News
  • Reader Stories
  • Share Your Story
  • File a Complaint
  • Contact Your Legislator
  • Resources
No Nut Traveler No Nut Traveler
  • Home
  • About Us
  • Take Survey Now
  • News
  • Reader Stories
  • Share Your Story
  • File a Complaint
  • Contact Your Legislator
  • Resources
Jul 02
Aeromexico refused to allow us to board to our connecting flight home because of my 4 year olds peanut allergy. They rebooked us at 9pm for the following morning with no help with hotel accommodations.

Denied boarding on Aeromexico due to 4 year olds peanut allergy.

PSA for any food allergy parents traveling soon..

We were just in Mexico City  on 6/19 and they would not let us board our flight back to Los Angeles due to my 4 year old’s peanut allergy.. on AeroMexico. We had been traveling through time zones since 1am with two young kids and had waited 8 hours already in the airport for this flight.

When we begged them to just let us board and just not serve the nuts for a 3 hour flight, the Aeromexico manager said to my husband, “Do you want your tickets or not?” He then proceeded to rebook us on a flight  the following morning (where they did not serve nuts (not sure about first class honestly). They refused to give us any vouchers or accommodation for a hotel.

The manager was extremely rude and showed zero empathy or decency. When we told him it this was a financial hardship, he advised us to take a taxi with our kids and all our carry ons to somewhere away from the airport in a more economical area. We had to pay for our own hotel and food while we were stranded which was a great hardship on our current financial situation. They offered zero assistance to us with two young kids at 9pm after waiting for 8 hours for this flight.

When I pleaded with them that  we could not afford a hotel and would have to sleep on the floor of the airport, the woman at the counter smirked at us, rolled her eyes and covered her mouth with her hand like she was laughing. It was not funny.

Note this was not for a vacation, we went to Ecuador to cremate my husband’s mother. This was a hard trip for him and we could barely afford to go. Aeromexico’s lack of customer service and abuse of our finances really made sure we won’t be traveling again for a while

Comments are closed.

Search

Like Us On Facebook

Like Us On Facebook

Follow Us on Twitter

My Tweets

Airline Survey

Your Voice and Airline Experience with Food Allergies is needed NOW!

Take Survey Now

Follow me on Twitter

My Tweets

Like Us on Facebook

Like Us on Facebook

Sign up for our Newsletter

Please enter your email address, so we can send you updates about how you can lobby for safer flights.

We won't share your email with anyone.

2022 No Nut Traveler. All rights reserved.

The content contained in the web site of The No Nut Traveler is owned by The Not Nut Traveler, Inc and is intended for general information purposes only, and does not constitute medical or legal advice. You should not act or rely on any information in this web site without seeking the advice of a physician or an attorney. Additionally, there may be links on this web site to third-party web sites. Such links are provided for the convenience of the user, and The No Nut Traveler has no control over their content. We will not be held responsible for any action taken by the viewer as a result of the information on this web site or its links.

Site mainained by 320Studios