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Nov 05
SouthWest needs to understand that just because it is invisible does NOT make food allergy any less of a disability. We should not have to negotiate fair policies on a crew to crew basis.

Denial of Pre-Board for food allergies by Southwest!

10/16/2022

We are flying from Nashville to Boston today via Southwest Air. We were denied the ability to pre-board upon check in.

The agent apologized and then told us that preboard is “reserved for disabilities like wheelchairs.” We will not be allowed to pre-board. Southwest needs to understand that just because it is invisible does NOT make food allergy any less of a disability. We should not have to negotiate fair policies on a crew to crew basis.

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