He raised his voice, told me that I was not allowed to speak to people on the plane about allergies. At this point, the people I spoke with told me it was fine that they had brought nuts, but would not eat them, the woman sitting across from me, who I hadn’t spoken with turned around and told the flight crew not to worry about it. He however, did not stop; he told me that if my son’s allergy is so severe maybe I should get off the plane and take another flight. When I asked him what flight he suggested I take, he ignored me, and continued on; he then stated that he would notify the pilot, if I talked to anyone else. He did not tell me what would happen if he spoke with the pilot, but from his demeanor, I took it as threat that he would have me thrown off the plane. Finally, my husband who was sitting several rows up turned around, and told him, thank you. We wanted to notify the people sitting near our son about his nut allergy and because he made a big deal about it raising his voice and caring on, everyone knew about the allergy. The next 3 flights the crew helped by making an announcement about the nut allergy. I complained to US Air and was told the following: US AIR REPRESENTATIVE CALLED BACK FROM DISABLITY DEPARTMENT. EXPLAINED THAT FLIGHT CREW CAN NOT PREVENT YOU FROM SPEAKING TO OTHER PASSENGERS AND THEY WOULD ADDRESS MATTER WITH STAFF. THEY ALSO STATED THE OTHER STAFF THAT ACCOMODATED US BY MAKING AN ANNOUNCEMENT WERE IN VIOLATION OF COMPANY POLICY. US AIR POLICY IS NO ANNOUNCEMENTS, NO BUFFER ZONES AND NO CHANGES TO SNACKS SERVED INCLUDING NUT PRODUCTS (Note: they don’t serve peanuts). WHEN ASKED WHAT A NUT ALLERGY PERSON SHOULD DO IF THEY HAVE A JOB THAT REQUIRES TRAVEL WAS TOLD THEY SHOULD TELL THEIR BOSS THEY CAN NOT FLY US AIR
Oct
01
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