I recently went on my honeymoon(11/2017), something that filled me with dread as I would be flying for 11 hours in an environment I could not control. I had booked with British Airways as part of a package deal. The route I flew was Glasgow to Nassau (Bahamas). It was the longest flight I had ever taken. I had already spoken to the head office on numerous occasions about flying with peanut and tree nut allergies, and they said they would be able to accommodate me. It was a total of 4 separate flights to get there and back 4 separate crews.
On each flight, I was allowed to board the flight first. The pre-board allowed me to get one before anyone else and wipe down my area. I had time to get comfortable and make sure all around me was ok! Each flight they banned the sale of nuts and any product containing nuts for the entire plane. (In the UK, British Airways sell Marks and Spencer products, including packaged nuts and seeds) without hesitation, an announcement was made that wasn’t just the generic ‘nut allergy sufferer’ script. But each person spoke with passion about why they are did not allow for the sale or consumption of nuts. On the two 9 hour flights (London to Nassau) they were very attentive to me, checking up and surveying the area. I was made to feel at ease.
On the return leg they were even informing me of everything that was going to be served before it was given out. Just to ensure I understood what the smells were.
Superb service.
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