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Aug 11
Another bad experience on United; praise for SouthWest and Jet Blu

Last year we had a bad experience on United.

We had notified the airline in advance about my son’s allergy. They did not serve nuts but would not make any kind of announcement for others not to eat nuts right around us. I felt like it was up to me entirely to inform other passengers and incur whatever hostility may come. The flight attendant was rude and disrespectful as she walked by me and basically demonstrated contempt for our situation and us. Those around us saw her reaction and I almost felt like the victim of a bully. In contrast, JetBlue and Southwest have been helpful by not serving nuts and making an announcement for passengers to refrain from eating any they have brought. They also do not identify the passenger with the allergy. This is helpful because you never know what kind of person might be near you, and may direct hostility your way for infringing on his or her “rights.”

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