May 09
I witnessed a passenger advise American Airlines gate agent of his severe peanut allergy and the agent stated in a very demeaning tone that she would not accommodate his allergy. He was not allowed to pre board and she would not stop the crew from serving peanuts on board. She proceeded to tell him that it was his problem and not hers.

American Air did not care about food allergy!

American Airlines didn’t care for a passenger who disclosed a severe food allergy. I witnessed on 0501/23 a passenger advise American Airlines gate agent of his severe peanut allergy and the agent stated in a very demeaning tone that she would not accommodate his allergy. He was not allowed to pre board and she would not stop the crew from serving peanuts on board. She proceeded to tell him that it was his problem and not hers.