Back in September my husband, took my son to his appointments at the SoCal Allergy Institute in Long Beach, California. The first three flights of that trip were without incidence. The last one from Vegas back home to Buffalo, NY Southwest refused to allow my son to pre board saying policy has changed. My husband got upset, and security was called on him. They were one of the last ones on the plane leaving very little time to insure a safe flight. It took Southwest roughly 45 days to respond to me personally.
“…We failed to comply with federal regulations in not permitting Corey and Andrew to preboard out of Las Vegas on September 24. You may be interested to know that, in response to feedback we’ve received on the change, we are reconsidering and anticipate changes to our preboarding process.
Allow me to assure you that Southwest Airlines strictly prohibits discrimination of any form…”
In a whole Southwest apologized and stated that going forward our families flights will be much more enjoyable.
We decided it best to not disclose any allergies during the trip this past week until we knew for sure there would be no more problems. We were able to pre board with no questions asked, wiped down seats and trays, and politely asked passengers next to them to eat none of Andy’s anaphylactic allergies.
Andrew was even able to sit in the cockpit of the plane to make what was a horrible experience into a joyful one. I want to personally thank Southwest for admitting their wrong doing and allowing my son to get to his destination safely. I also need to thank all those who endlessly advocate for the food allergy community.