My 16-year-old daughter was traveling as part of a group to Israel from the US on 6/18/2019.
She has a severe peanut and tree nut allergy and is an experienced airline traveler. We contacted United ahead of time, as did the travel agent for the group. We were told by a United reservation agent that although food onboard could contain or be contaminated with nuts, and other travelers can bring nuts, peanuts are not served by the airline and almonds are only served in first class. We were informed to contact the check-in desk and flight attendant, which my daughter did at the airport so she could pre-board and clean her seat. Our group also contacted the airline in advance as well.
While over the Atlantic ocean, almonds were served to the main cabin. My daughter stood up and again stated her allergy, but the flight attendants handed out the almonds regardless. She was saved from a possible life-threatening exposure by the grace of surrounding passengers. The flight attendants did nothing. Saying that they don’t serve nuts and serving them is ridiculous. This is a potentially life threatening allergy and giving out misinformation when booking is unacceptable.