Note from Lianne (No Nut Traveler)
This testimonial is NOT about whether or not this young man could have reacted from the meals served around him. It is about being able to make informed decisions as food allergy consumers. This family specifically chose Delta because they were given assurances that NO nuts would be served. How can we make informed decisions when airlines are consistently inconsistent. How can a child or adult’s safety be dependent on the mood and food allergy education of a specific crew (i.e. a peanut is not a tree nut and cashews are nuts). Unacceptable!
We took my 16 year son last week to Paris. He is allergic to cashews and pistachios. We traveled on Delta and not Air France SPECIFICALLY because Delta said they would not serve nuts.
When we arrived at Delta (JFK) the agents were very helpful. They made an announcement pre- boarding that no nuts would be served and they also asked that no one eat any nuts on the plane that they brought with them. They allowed us to pre- board to sanitize the area. They then made the same announcement about the nuts.
We were about 2 hours into the flight when they served dinner. One of the choices was Thai chicken salad. It listed the ingredients but said nothing about nuts. One of the people we were traveling with ordered it. He took off the tin foil and in the salad there were cashews (one of the two nuts my son is allergic to). I had a total panic attack and started to cry. I couldn’t believe that this was happening. We had no idea how my son would react.
They ended up serving the meals 10 rows behind us. In the end, my son was fine, but it caused so much stress knowing that people around us were eating cashews and not knowing if he’d react. I couldn’t believe that they would go to all this trouble to make announcements and then serve nuts. How ignorant could they be?