My 18 y/o son (allergic to peanuts, tree nuts and eggs) flew from Indiana to Oregon last month with my husband. First flight since he was 6 years old because flying and food allergies is no fun.
When we booked the flights in March, the info for each flight said they’d serve Biscoff cookies and pretzels. No mention of any nuts.
6/17/2022-On the first flight (3+ hours) my husband talked to the head flight attendant and she asked if they could serve almonds if they made a buffer zone. My husband said he’d prefer they not serve them. The flight attendant then made an announcement to the plane saying that “unfortunately due to food allergies on this flight we can only serve…” We found her to be very rude.
Second, shorter flight, no problems they chose not to serve almonds themselves.
On the first leg of the return trip the head attendant refused to refrain from serving almonds saying “We are not allowed to! We have to serve them!” Even after my husband told them the other two flights did not serve nuts due to the allergies. They did create a buffer zone – but I always worry that will cause more animosity amongst those who don’t get to eat the nuts.
Final flight was fine and they didn’t even take time to serve any snacks.
Delta is completely inconsistent with their treatment of allergies on flights. They need clear guidelines and expectations of their crew as well as letting passengers know ahead of time what the policies are.
After this trip I found that delta started adding almonds to flights in June – not mentioned when we booked in March. Not sure we will fly with Delta again, which of course limits our few options even more.