No Nut Traveler No Nut Traveler
  • Home
  • About Us
  • Take Survey Now
  • News
  • Reader Stories
  • Share Your Story
  • File a Complaint
  • Contact Your Legislator
  • Resources
No Nut Traveler No Nut Traveler
  • Home
  • About Us
  • Take Survey Now
  • News
  • Reader Stories
  • Share Your Story
  • File a Complaint
  • Contact Your Legislator
  • Resources
Sep 29
Great customer service experience with Delta Airlines when traveling with peanut and tree nut allergy.

Delta Accommodates Nut Allergy

My family, including my daughter with a peanut and tree nut allergy, were treated with respect and care by Delta Airlines. We flew out of Atlanta (Hartsfield Jackson International Airport) on September 27, 2017. When booking our tickets several weeks before, Delta included peanut allergy as a special needs that we could notify the airline about for our flight.

At the gate, I spoke with Delta agent Ritchie H. about our situation, mostly because I wanted to confirm the flight crew was aware. He said it had been noted and explained the process, which included allowing us to board first to wipe down the seats. However, I overheard a conversation he had with a flight attendant about peanuts and was concerned to hear that they still planned to serve almonds (which are, of course, not peanuts).

If there was a way to indicate a tree nut allergy during the ticket booking, I didn’t notice, and I don’t think the attendant understood we had both allergy types. So I mentioned this to the flight attendant, Janice. She confirmed that I was asking them not to serve almonds on the flight and I said yes. So instead they passed out biscotti and pretzels – both of which were nut safe – and also made an announcement that there was a nut sensitive person on board and asked the passengers not to eat foods containing nuts. I was, frankly, surprised at this level of care. I tweeted my thanks to Delta, mentioning the gate agent and flight attendant by name. Great job on their part.

Comments are closed.

Search

Like Us On Facebook

Like Us On Facebook

Follow Us on Twitter

My Tweets

Airline Survey

Your Voice and Airline Experience with Food Allergies is needed NOW!

Take Survey Now

Follow me on Twitter

My Tweets

Like Us on Facebook

Like Us on Facebook

Sign up for our Newsletter

Please enter your email address, so we can send you updates about how you can lobby for safer flights.

We won't share your email with anyone.

2022 No Nut Traveler. All rights reserved.

The content contained in the web site of The No Nut Traveler is owned by The Not Nut Traveler, Inc and is intended for general information purposes only, and does not constitute medical or legal advice. You should not act or rely on any information in this web site without seeking the advice of a physician or an attorney. Additionally, there may be links on this web site to third-party web sites. Such links are provided for the convenience of the user, and The No Nut Traveler has no control over their content. We will not be held responsible for any action taken by the viewer as a result of the information on this web site or its links.

Site mainained by 320Studios