I witnessed a passenger advise American Airlines gate agent of his severe peanut allergy and the agent stated in a very demeaning tone that she would not accommodate his allergy. He was not allowed to pre board and she would not stop the crew from serving peanuts on board. She proceeded to tell him that it was his problem and not hers.
I developed anaphylaxis for the first time on a Southwest flight, finding out the hard way that they do not carry epinephrine auto-injectors in their emergency medical kits. If another physician hadn't been on board who figured out how to safely give me the form of epinephrine in the glass ampoule, I would not be here today continuing to care for my patients and advocating for change.
There is no consistency to their actions around this issue. As I always do, I tried informing them when buying the tickets, at all the ticket counters and to the crew. Each time I am asked if I indicated it when requesting special meals, but nowhere is there an option for that. We need policy around allergies for the many people who suffer from them, as well as compassion. How hard is that! The lack of consistency and guaranteed safety while flying with United is unacceptable.