I called Lufthansa to ask whether they serve peanuts or treenuts on the flights we were taking March 19 and March 26,2019. My son who was traveling with me has allergies to both peanuts and tree nuts. The woman I spoke with could not answer the questions and after being on hold for 15 minutes she told me she noted on my son’s reservation that he should not be served nuts. I asked her if they were serving nuts. Another hold for 15 minutes and she told me that Lufthansa does not serve peanuts or tree nuts.
I went online to inquire because she didn’t seem knowledgeable. I emailed the medical officer and they stated that we should bring epi pens and they can’t guarantee a nut free flight.
This contradicted the initial information that I received.