Last night I was aboard Spirit Air flight 350 from Myrtle Beach to Atlantic City. My 14 month old son has food allergies to both Eggs and Peanuts. I had contacted the airline ahead of time and asked what should I do regarding his food allergies. They informed me to notify the ticket agent as well as the agent at the gate and told me that they will notify the flight attendants who would make an announcement. This process happened quite smoothly on my flight down.
The flight back was not as successful. I notified the airline employee who checked us in. He later flagged us down while we were waiting for the plane to verify our seat number, to make sure my child would be safe on the flight. I notified another gate agent who said she told the flight attendants. We took off quickly so I was unable to speak to them prior to the flight.
When they began to serve food, I questioned them about notifying the other passengers. They had no clue what I was talking about!! This is completely unacceptable. My sons life was potentially put in danger by their lack of communication. I filed an incident report and was “assured” this would never happen to anyone else. Spirit needs to evaluate their communication. This was completely unacceptable.
I am hoping this does not happen to anyone else. Thankfully, my son was fine and everyone as soon as notified took was respectful of the allergy but the fact that they did not notify the flight crew is appalling. All they told me was “sorry for the inconvenience.”