This Holiday season we visited family in Chicago. We flew Southwest Airlines for the visit. They do serve nuts on their planes but when we made the reservation we told them of our 12 year old daughter’s multiple food allergies which include peanuts and tree nuts. They coded the reservation as a “Peanut Dust Allergy.” This distinction was noted on my daughter’s Boarding pass and we were allowed to pre-board the plane and wipe down the seats. No nut products were served on the flight. The crew and staff were very nice and handled the allergy very well. We would fly them again because of this policy.
The ticket agent also was extremely aware of the allergy policy when we checked in at the airport and said we were smart to take the first flight of the day because the plane was thoroughly cleaned the night before at the airport. It was nice to see the Southwest employees be so aware of the food allergy policy.
The flight crew was also very nice on both legs of the flight. They assured us that they knew of the food allergy and no nut products would be served on the flight.