I want to share my positive story so that Southwest will know it means a lot to their customers, and so they will keep doing a great job for every food-allergic person every single time.
We flew to Phoenix from Houston. We did everything they asked: declared the allergy at booking, book early morning flights, arrive early, get the pre-boarding card. It went so smoothly I was amazed.
Everyone was nice and didn’t make a big deal of it. For me, managing my daughter’s allergies is a partnership involving constant communication. We came prepared with medicine and safe snacks. The personnel employed by the airline followed through with the policy at every step.