This was our first time on an airplane since my son was diagnosed with peanut, tree nut & sesame allergies. We notified Southwest, brought a note from our doctor & were permitted to pre-board to clean our area before others boarded the flight. I took clorox wipes to our entire area & he sat on a blanket. Peanuts were not served on our flight.
After getting off the plane, my son started vomiting & was lethargic, similar to past allergic reactions. I flagged down an airport employee to call an ambulance & attempted to give him Benadryl (I failed because of the vomiting). Before I knew it we had police & firemen around us. My three year old was hysterical. Once the EMTs arrived we were taken by ambulance to the local children’s hospital where he developed hives. He was monitored for several hours & treated with steroids & Benadryl.
Our baggage was damaged during the flight, but we did not know because of all the hysteria. Once we were home & realized, we reached out to Southwest & they said that we missed their 4 hour window to claim the damage in person. I explained the situation & we were given no leniency even though we were in the ER for well beyond the four hour window. They sent us three ticket vouchers & four drink tickets. This does not replace our luggage or pay our ER bill.
Please feel free to share this story. I will do anything to help prevent this from happening to anyone els