As a military family, we have had very positive experiences with British Airways, KLM and Lufthansa. As we have lived overseas, we have done a significant amount of international air travel. And from our experience, it has mainly been the US carriers with the bigger inconsistencies and indifference. One major domestic exception was Virgin America – they were incredible! When we have flown internationally, the experience was wonderful. The flight crews could not do enough to support all of their passengers, to include those with food allergies like us.
I have always informed the check in agents and the gate agent of our peanut allergy, along with the fact we carry an Epi Pen for our child. We usually pre-boarded due to the age of our children anyway, but all supported me in getting to my row to wipe it down before the plane got busy, and readily agreed to refrain from serving any peanut product to our row. They also went further, on their own, and created a buffer zone and made announcements (without being asked). Sometime they even reviewed the food choices for us, before the meal was served, so we knew what was coming. one flight crew member went to the back to get a new set of blankets as she couldn’t tell if the one sin our row had been used on a previously flight.
When I have had an opportunity to ask if this was a hassle or to ask if there were things we as a family could do better next time, these airlines always thanked ME for being so cooperative and informative about our needs.
I appreciate the other stories – I will certainly add the experiences others are having to my decision process for choosing which airline gets my business.