We traveled on Delta Airlines last winter from Flint, MI to Pensacola FL. On every leg of our journey I asked the airline to make an announcement regarding not eating peanuts on the flight and to not serve peanuts within several rows of us. They did this without hesitation (on one leg, they even made a pre-boarding announcement). They also let us pre-board to clean the seats/trays off around us.
I was particularly impressed with their response to an issue I reported after our flight. On our way home when we were waiting to board in Pensacola, FL Delta was offering free snacks for the passengers in the waiting area. Many people grabbed these as they were boarding the plane. It turns out that several of the snacks contained peanuts. By the time they made the announcement before the flight, some passengers had already eaten their snacks. I didn’t even realize the snacks contained peanuts until the gentleman next to me was horrified he had eaten his snack prior to the announcements. My son was fine on the flight, but I did report the issue via Delta’s Customer Service website. My goal was to educate them regarding this practice. A manager called me after investigating my claims and was extremely apologetic that this happened. As I had figured, it was simple a good-will customer service act giving away snacks prior to boarding (which really is amazing for the airlines today!) and it was an oversight and/or lack of communication regarding offering peanut products. As she apologized, she assured me that they were taking steps to prevent this from happening again. As mentioned, I wanted to educate them because I understand that if employees don’t have allergies, they may not think of things like this. Mission accomplished and I was so pleased that Delta responded quickly and with a definite action plan.