I have an airborne allergy to nuts and peanuts. I’ve been hospitalised twice this year because of it!
We booked our honeymoon (9/2019) through Emirates because it meant we could fly the day after our wedding and with a ‘premium” airline for the special occasion. I informed them of my nut allergy, and was told abruptly that I would need to make a pack lunch. I explained that we were coming off the back of a wedding so I would have no chance to pack a lunch in my wedding dress, let alone get 10+ hours worth of food past customs, have the space for all the Tupperware in my bag, and what were they expecting me to do on the way back? I was really upset, because aside from the fact you expect luxury on a honeymoon flight, I’d paid the same as everyone else!
I explained all this and added that I have an airborne allergy, meaning that even if I somehow manage to sort a packed lunch, dinner and breakfast both on the outgoing and return flight, I would still be at risk of a reaction if they sold packets of nuts on the flight. I was told they could not take nuts off the menu.
So, my life-threatening allergy was a lower priority than ensuring they had a fuller snack menu.
Needless to say there is no way I’m taking the risk on a long-haul flight, but my fiancé and I are having to completely up haul our plans. We don’t know how much it will cost us to make new arrangements, but we certainly don’t feel that level of special you’re supposed to be when booking a honeymoon. Heck- I would expect better customer service than this on any occasion! Simply saying ‘tough’ to an allergy I cannot help is hugely discriminatory. Very very upset.