Our son, Morgan is almost 13 and has a severe peanut allergy with a high anaphylactic risk. He carries two Epi-Pens with him at all times. We flew with British Airways on our recent holiday and the staff on the flight home were absolutely brilliant.
We told the flight crew about Morgan’s allergy when boarding the plane and they immediately took clear and decisive action. The first thing they did was to speak to Morgan directly in a really calm and reassuring manner. Not to me or to my wife, but to Morgan. A small touch, but an important one. It meant he didn’t have to ask what they had said to us. He got all the information first hand.
The crew then brought me a copy of the magazine with the food in, all items had appropriate nut symbols printed where applicable and they invited me to circle all the items we didn’t feel comfortable with them serving. One of the crew then took the time to go through it in detail and reported it to the purser. He then made an announcement about Morgan being on board and asked everyone not to eat anything they had brought on to the plane which contained nuts and also added that there were several items they would not serve.
We know they adhered to this, as the gentlemen in front of us asked for at least three items that they informed him they could not serve. The crew members came to check with Morgan that he was happy and comfortable on several further occasions. The result? Morgan had a happy, safe and relaxed flight where he felt like he was being looked after. We passed our thanks to BA who said they would make sure all the crew members were thanked and recognized properly. I hope they did. They deserved it.