My family, including my daughter with a peanut and tree nut allergy, were treated with respect and care by Delta Airlines. We flew out of Atlanta (Hartsfield Jackson International Airport) on September 27, 2017. When booking our tickets several weeks before, Delta included peanut allergy as a special needs that we could notify the airline about for our flight.
At the gate, I spoke with Delta agent Ritchie H. about our situation, mostly because I wanted to confirm the flight crew was aware. He said it had been noted and explained the process, which included allowing us to board first to wipe down the seats. However, I overheard a conversation he had with a flight attendant about peanuts and was concerned to hear that they still planned to serve almonds (which are, of course, not peanuts).
If there was a way to indicate a tree nut allergy during the ticket booking, I didn’t notice, and I don’t think the attendant understood we had both allergy types. So I mentioned this to the flight attendant, Janice. She confirmed that I was asking them not to serve almonds on the flight and I said yes. So instead they passed out biscotti and pretzels – both of which were nut safe – and also made an announcement that there was a nut sensitive person on board and asked the passengers not to eat foods containing nuts. I was, frankly, surprised at this level of care. I tweeted my thanks to Delta, mentioning the gate agent and flight attendant by name. Great job on their part.