Wanted to let everyone know that we just came overseas(April 2019) with Scandinavan Airlines (SAS). We asked about nuts being served while still at the gate and was told there was an alert on the flight, however, once onboard they still insisted on serving cashews as a snack (both of my kids are allergic to them). That was 8 hours of holding my breath and it was awful.
We booked the ticket through the Volvo Overseas Delivery Program, so it was their corporate office who put in a note about the nut allergy and no serving of nuts. I confirmed at the gate that the note was there and they told me to just talk to the flight attendants. The flight attendant I spoke to said they were serving cashews in first class meals and since we were not on that part of the plane (or allowed into it) and we do not have airborne allergies, I said that was fine. I also pack ALL of our food for these trips, so I didn’t worry when I was given the “may contain” disclaimer as we would not have eaten anything else. But to be up in the air and then have a different flight attendant in our cabin giving out snacks and suddenly realizing we were surrounded by cashews, YIKES!!!
On our second small flight in Europe they said there was no note of it, but the flight attendant was amazing and switched the snacks and made an announcement. I just called SAS about the flights we have in Sweden and to get back home and am trying to proactively address the snack issue and the airline staff member ultimately told me I could NOT put a note regarding the nut allergy for the flight, they would not make any accommodations and if I wanted to go without the nuts I should find another airline. I was HORRIFIED!!!
We have four more flights booked with them, including the one back to the US. We are here for the Volvo Overseas Delivery program, so I will inform them too. I just sent their travel office a note.
How can food allergy families make an informed decision when the information given out is conflicting at best. How is this ok? Please help us get the word out.