Traveling on 40 minute internal flight November 2018, we informed the staff on boarding of our son’s severe cashew nut allergy. They informed us that they would be serving cashew nuts to all passengers and that they could not disappoint the passengers by not serving the nuts.
After a lot of back and forth – including with the pilot – they finally agreed not to serve the nuts and made an announcement to this effect.
The rest of our trip was with British Airways who are fantastic – they only asked for information on boarding. The different policies are confusing, and we were not made aware of the need to inform Kenyan airways on booking.