After notifying United Airlines of my son’s peanut allergy, I received a follow-up phone call from them. The woman on the phone was incredibly nice, and we talked about all of the precautions I could take to keep Sam safe during the flights.
She also told me what United would do to help. She said I could board early to wipe down the area, and the flight attendants would make an announcement to the other passengers. She told me they could not be responsible if something happened, which of course I totally understood.
On the day of travel as we boarded the plane (8/2019), the flight attendants told me they could not make the announcement. One of the flight attendants said they used to make the announcement but couldn’t anymore because it would make other guests mad at them. A different flight attendant told me they couldn’t make the announcement anymore because they couldn’t discriminate against the other passengers.
Not five minutes after telling me this, the lady seated in front of us opened a bag of peanuts. Thankfully I saw her, and I politely asked her to close them and told her about Sam’s allergy. She was happy to oblige. She didn’t want to be the cause of my son’s potential anaphylactic reaction.
I then decided to stand up and sort of made my own “announcement” to those sitting around us. It was very odd, and some people had their headphones on and couldn’t hear me.
I almost had a panic attack I was so stressed out. My Apple Watch kept telling me to “breathe” and my heart was racing. I am so disappointed in United, but the worst part is that in a few more days I have to return home and go through it all over again.